Terms and Conditions
At Golden Cherries, every journey begins long before you travel. It starts with a conversation, a design process and a promise that every detail of your experience in Romania will be curated with care. These Terms and Conditions (“Terms”) form the foundation of that promise: they set out clearly how we work together, what you can expect from us and what responsibilities you have as our client.
Our company is incorporated in Romania and complies with the full framework of applicable law: Government Ordinance no. 2/2018 on tourism activities, Law no. 365/2002 on electronic commerce, Law no. 193/2000 on consumer contracts, together with the General Data Protection Regulation (GDPR), the UK GDPR, and relevant U.S. consumer protection laws. While the language here is straightforward and elegant, the protections are every bit as robust as the journeys we design.
Use of our website and booking system may involve third-party services such as Calendly (for appointments) and Google Meet (for video calls). By engaging with these tools, you agree to their respective privacy policies and terms of use, which apply in addition to ours.
1. Understanding the Terms
When we say “Company”, “we”, “our”, “us”, we refer to Golden Cherries, including our team and authorized representatives.
When we say “Client”, “you”, “your”, we mean the person or organization who books with us.
An “Experience” is any itinerary, journey or cultural activity we curate for you—sometimes delivered directly by us, sometimes through carefully selected third-party providers.
A “Booking” is confirmed once we accept your order and receive your deposit or full payment.
A “Contract” is the legally binding agreement that arises at that moment.
When we refer to “Force Majeure”, we mean events beyond anyone’s reasonable control—natural disasters, strikes, epidemics or similar disruptions, as defined by Romanian Civil Code Article 1351.
Force majeure events shall include, in addition to those recognized under the Romanian Civil Code: pandemics, epidemics, quarantine, governmental travel restrictions, acts of terrorism, armed conflicts, social unrest, strikes, natural disasters and any other external, unforeseeable, absolutely invincible and unavoidable events.
2. Before the Contract: Retainer and Design
Every bespoke journey begins with research and design. To start that process, we may ask you to enter into a Retainer Agreement and pay a non-refundable Research Fee. This fee reflects the time and expertise invested in shaping your unique itinerary.
We will also invite you to share your preferences in detail—sometimes through a Trip Planning Interview or similar document. If this is not returned within 30 days, or if you choose not to proceed after we have prepared your proposal, we reserve the right to retain the Research Fee.
3. Confirming Your Journey
Once you accept your itinerary and pay the deposit, the Contract is binding.
A non-refundable deposit of 30% secures your booking.
The balance is due 60 days before departure.
For bookings made close to departure, full payment is required immediately.
Our prices are presented as complete packages. They may reflect confidential agreements with our providers and therefore we do not provide itemized breakdowns unless required by law.
All percentages, deadlines and financial conditions (e.g., deposit, balance, cancellation terms, penalties) will be clearly specified in the personalized offer and/or written booking confirmation. These percentages and deadlines form an integral part of this document.
4. Adjustments and Surcharges
Travel, by its nature, can be influenced by external factors. In rare cases, we may need to adjust pricing due to exchange rate fluctuations, fuel costs or government taxes.
If such an increase exceeds 10% of your package price, you may cancel within 10 days without penalty.
No surcharges will ever be applied within 30 days of departure, except for taxes imposed by law.
5. If You Change or Cancel
Plans can change, and we will always try to adapt with you. Minor amendments are often possible, subject to availability and additional costs.
For cancellations, our scale of charges applies:
More than 60 days before departure: loss of deposit
Between 59–30 days: 50% of total cost
Less than 14 days or no show: 100% of cost
Because our services are bespoke and personalized, the statutory right of withdrawal under EU law (Directive 2011/83/EU) does not apply.
We strongly recommend that you take out comprehensive travel insurance.
Participation in any Golden Cherries experience is conditional upon the client holding adequate travel and health insurance, covering at minimum trip cancellation, accidents, medical expenses and repatriation. The client confirms that such policy has been secured before the journey begins.
6. If We Change or Cancel
We will only make changes when necessary. Minor adjustments—such as timings or the order of activities—do not affect your rights.
If a significant change becomes unavoidable, we will offer you an alternative of equal or greater value or a full refund.
If cancellation is required due to Force Majeure, our responsibility is limited to refunding amounts you have paid.
7. Organizer or Agent
In most cases, we act as the organizer, curating and overseeing your entire package (as defined in EU Directive 2015/2302). In some cases, where we arrange individual services, we may act as a Booking Agent. In such cases, your contract lies directly with the provider, although we remain responsible for having exercised due care in selecting them.
These third-party providers may include, but are not limited to: boutique hotels and guesthouses, local transportation services, culinary hosts, traditional artisans, wellness practitioners, translators, and cultural institutions.
8. Your Responsibilities
We count on you to ensure that your travel documents are valid, that any health or dietary needs are accurately shared with us, and that local laws are respected.
If you or members of your party behave unlawfully or disruptively, we may be forced to terminate services without refund.
9. Health, Safety and Risk
Some experiences involve physical activity or other inherent risks. By booking, you acknowledge and accept those risks. In certain cases, we may ask you to sign a waiver before participation.
We are not liable for illness, injury, or death except where directly caused by our negligence.
Nothing in these Terms shall exclude or limit Golden Cherries liability for death or personal injury caused by its negligence or that of its partners. The limitation of liability to the amount actually paid by the client applies exclusively to other categories of damages.
10. Liability and Limitations
We promise to deliver our services with care and skill, as required by EU and Romanian law. Our responsibility covers only the parts of the journey under our direct control.
We cannot be held liable for failures caused by third parties beyond our control, for events of Force Majeure, or for indirect damages such as loss of enjoyment or incidental expenses.
Our liability is limited to the total amount you have paid, though this does not reduce your statutory rights under EU law, UK law, or applicable U.S. state laws.
11. Intellectual Property
Every itinerary we create is unique and remains our intellectual property. All texts, designs and materials are protected under Romanian Copyright Law (Law no. 8/1996) and international treaties. They may not be reproduced or shared without our written consent.
12. Privacy and Data Protection
Your personal information is handled with discretion and in strict compliance with data protection laws: GDPR (EU), Law no. 190/2018 (Romania), UK GDPR and CCPA/CPRA (California). Full details are provided in our Privacy Policy.
By submitting a booking request or completing our contact form, you expressly agree to the processing of your personal data, including name, email, and travel preferences. You also acknowledge that cookies may be used for site performance and analytics, as described in our Cookie Policy.
13. Governing Law and Dispute Resolution
Our relationship is governed by Romanian law and disputes are subject to the jurisdiction of the courts in Bucharest.
EU residents retain mandatory protections under Regulation (EC) 593/2008 (Rome I).
UK residents retain their statutory rights.
U.S. residents may benefit from additional protections under state law, including CCPA/CPRA.
We always encourage dialogue first. If an issue cannot be resolved directly, EU clients may use the European Commission’s Online Dispute Resolution platform, and other jurisdictions may have similar options for alternative dispute resolution.
14. Updates to These Terms
Laws evolve, as does our business. When necessary, these Terms will be updated and the latest version will always be published on our website.
Any amendment to these Terms and Conditions will be notified to clients by publication on the official Golden Cherries website and where possible, by email to clients holding an active booking. Continued use of services after such notification constitutes acceptance of the amended Terms.
15. Contact
GOLDEN CHERRIES SRL
Registered Office: 4 Stejarului Street, Corbeanca, Ilfov
Trade Registry No.: J2024040331003
VAT ID (CUI): 50867034
Email: info@golden-cherries.com
Phone: +40 747 722 570